House of Eraaya

Dispatch & Delivery

Orders are processed and dispatched within standard business timelines. Delivery timelines are estimates and may vary due to location, logistics constraints, or unforeseen circumstances.

House of Eraaya shall not be liable for delays caused by courier partners, natural events, strikes, or force majeure situations.

Delivery Guidelines

• Do not accept packages that appear unsealed, damaged, or tampered with.
  
  
• If delivery is marked complete but not received, the issue must be reported within 24 hours.
  
  
• Customers are responsible for providing accurate shipping information.
  
  

Packaging Responsibility

Products must be securely packed at the time of return. Customers are responsible for handing over the item in proper condition to the pickup agent.
An unboxing video may be requested in case of missing item claims.

Legal Disclaimer

House of Eraaya reserves the right to modify, update, or amend these policies at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.

All decisions regarding returns, exchanges, refunds, and disputes shall be at the sole discretion of the House of Eraaya.